Delivery to Mainland UK is free
Please enquire for delivery overseas by email.
Returns & Refunds
Processing refunds through PayPal
There are two ways in which you can request a refund on a Paypal transaction manually:
- Canceling the Paypal payment
- Sending an email to the seller
Get a Paypal Refund by Canceling a Payment
If the recipient hasn’t claimed your payment, you will have no problem canceling it and getting your refund in turn. Here’s how:
- Log into your Paypal account
- Scroll down to the payment you wish to cancel
- Choose the Cancel option on that payment
- Confirm by clicking the Cancel Payment option
Once again, note that getting your money back in this way is only possible for pending payments.
Send an Email to us
- Sign in to your Paypal account
- Click on the payment you wish to cancel
- Find the seller’s information
- Send your refund request by email
If you paid with your Paypal balance, you should have your refund in a couple of business days, while it can take up to 30 days for it to re-appear in your credit card.
Alternatively you can contact us via our email address & we can issue a refund through PayPal on our end.
Terms and Conditions
Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or through PayPal about cancelling the order before the cancellation period has expired.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services - such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Orders delivered to outside the UK may be subject to import duties and taxes when they reach their destination. You will be responsible for paying any such import duties and taxes.